Cegid is a European leader in
cloud business management
solutions for finance (cash-flow, tax, ERP), human resources (payroll, talent management), CPAs, retail and entrepreneurial sectors. In today's rapidly changing world, Cegid &
its 6,000 employees
make more possible by helping their 750,000 customers unleash their potential thanks to innovative and purposeful business solutions.
Make more possible
, is our vocation. It reflects who we are, how and why we do things the way we do them for our clients. Thanks to this, we can affirm that we work every day to
shape your future
, ours and our clients' industries' future. A future we have been defining for years with our employees, by inventing solutions that change the way people work, for a sustainable performance.
IT Transformation
Cegid is starting the transformation of its internal IT / Infrastructure through the modernization and simplification of its technological footprint, the implementation of a new operating model and a new organization driven by service catalogue and globalization, along with the growth and internalization of the whole group. The Service Delivery Manager will own the end to end delivery and operational excellence of Hosting Services across several datacenters and timezones, ensuring reliability, security, and compliance. This role acts as the primary service owner and point of coordination between multiple technical teams and stakeholders.
As a SDM For Private Cloud, You Will
* Service Ownership: Govern the Hosting Service lifecycle, SLAs, and continuous improvement.
* Team Leadership: Plan and coordinate operations of engineers assigned to the Private Cloud service
* CrossTeam Coordination: Work closely with Networking, Workplace, Identity, Security, Backup, Middleware, Monitoring, and Global Architecture teams to ensure seamless operations.
* Operational Excellence: Oversee VM provisioning and lifecycle management; Ensure adherence to security policies and compliance standards; Coordinate datacenter facilities and hardware lifecycle.
* Incident & Change Management: Drive ITIL aligned processes for Incident, Problem, Change, and Request management.
* Reporting & Governance: Publish service performance reports, track KPIs, and lead service review meetings.
* Platforms: Microsoft Server OS/Active Directory, VMware, Veeam Backup.
* Tools: ServiceNow (ITIL processes), Lansweeper and Zabbix monitoring solutions.
* Strong ITIL practical knowledge.
* Experience in datacenter hosting operations.
* Familiarity with Microsoft Server/AD, VMware, Veeam, and HPE hardware.
* Ability to manage crossfunctional teams and vendors.
* Prefered experience on data center migration and/or technical stack convergence projects.
* Excellent communication and stakeholder management skills in English. French, Portugues or Spanish is an advantage.
Attractive
and transparent
remuneration
from recruitment >
Hybrid work model
and
flexible working hours
22 days of vacation
per year > Health insurance > Access to
online learning platforms
and internal academy > Integration into
a dynamic, enthusiastic, and constantly growing team