Accountant – Customer Deductions (f/m/x)
Make individual mobility more enjoyable and sustainable by advancing technology and people – As one of the top 100 automotive suppliers worldwide, Webasto actively shapes the transformation of the industry through expertise and forward-thinking solutions. Our goal is to make mobility a full sensory experience, working toward more comfort, wind in your hair, the perfect temperature in any season, and driving with a clear conscience – for a safe and sustainable future. We bring joy to mobility – are you in?
Responsibilities
- Monitor and review daily new customer claims through customer portals and internal systems.
- Identify and classify the nature of deductions (e.g., quality issues, logistic errors, warranty concerns, pricing discrepancies).
- Perform in-depth investigations using internal systems such as SAP QM11 to verify the status and validity of claims.
- Collaborate cross-functionally with departments including Quality, Logistics, Sales, and Warranty to resolve unclear or complex deduction issues.
- Coordinate with the Controlling/Finance team to support the creation and posting of credit notes for validated claims.
- Ensure claims are accurately cleared in the customer account and properly documented for audit and reporting purposes.
- Act as a liaison between the customer and internal teams to ensure clear communication and efficient resolution of disputes.
- Continuously track and follow up on open cases to ensure timely closure and compliance with company standards and customer agreements.
Qualifications
- Bachelor's degree in Business Administration, Finance, Supply Chain, or related field.
- 3+ years of experience in Deductions/Claims management, accounts receivable, or finance operations.
- Familiarity with SAP (especially QM11) and customer portals is highly preferred.
- Proficiency in MS Excel and other Microsoft Office tools.
- Strong analytical and problem‐solving skills.
- Excellent communication and interpersonal abilities.
- Detail‐oriented with the ability to manage multiple claims simultaneously.
Applications from qualified individuals with disabilities are expressly welcome.
Contact Person
Your contact person:
Marta Charneca, People & Organization Lisboa, PT
Job Location
Rua Professor Fernando da Fonseca
Edificio Visconde de Alvalade
Lisboa, Lisboa 1600-616
Portugal
Benefits
- Optimal Organization
- Work Life Balance
- Career & Development
- Health & Care
- Work Culture & Environment
- Additional Benefits
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