At Hays, we're partnering with a leading American multinational that's growing its footprint in Portugal.
As a trusted provider of secure, reliable managed cloud solutions, they empower businesses to innovate through cutting-edge technologies across AWS, Azure, Google Cloud, Private Cloud, and Cybersecurity.We're hiring a Cloud Engineer & VDI Specialist with focus on Citrix!
Are you passionate about virtual desktop environments and cloud infrastructure?
This is a hands-on Citrix role where you'll manage high-performance, secure VDI environments for top-tier clients, blending deep technical expertise with operational excellence and customer collaboration.
Your Key Responsibilities
Customer Environment Management: Maintain and optimize multiple client environments, ensuring performance, security, and compliance.
Incident & Crisis Management: Proactively identify, troubleshoot, and escalate high-priority issues;
lead root cause analysis and resolution.
Operational Excellence: Manage ticket backlogs, update environments with LTSR/CU/security patches, and ensure compatibility across OS, apps, and tools.
Collaboration & Communication: Deliver a customer-first experience via phone, email, and ticketing systems;
interface with vendors and internal teams to resolve complex issues.
Mentorship & Knowledge Sharing: Provide technical guidance to Skill PODs, review RFCs, and contribute to internal knowledge base documentation.
Automation & Optimization: Use PowerShell and other tools to automate tasks, optimize performance, and streamline operations.
Security & Compliance: Implement cybersecurity best practices, including CVE remediation, certificate management, and environment hardening.
What You Bring
Bachelor's degree and 2+ years' experience (or equivalent years'experience)
Experience in Virtual Desktop Infrastructure (VDI): most valuable with Citrix NetScaler, WEM, and Citrix Virtual Apps & Desktops
Strong PowerShell scripting and automation skills
Experience with Active Directory, Windows Server, GPO, FSLogix and Citrix FAS.
Experience with N-able/ Veeam and backup/restoration tools
Knowledge of MFA/2FA solutions (Duo, Azure MFA, Workspace One) and networking (FortiGate, VPN, VeloCloud, firewalls)
Willingness to participate in A 24/7 on-call rotation if needed.
Nice to Have
Certifications: CCA-V, CCP-V, CCP-AppDS, Nerdio Certified Engineer
Experience with: PVS, Veeam, FortiGate, Workspace One, and more
What's in It for You?
Contract: Permanent full time
Hybrid work model (flexible depending on residence)
Location: Lisbon city centre
Competitive salary based on your professional expertise.
Meal allowance (€9.60/day worked)
Private health insurance
Be part of a global, future-ready project
Career growth in a high-impact, innovative environment
Ready to take your cloud career to the next level?
Apply now here for more info!