.Customer Service Agent (English C1 with German A2 - Speaking) - Banking CompanyApply NowJob Title: Customer Service Agent (English C1 with German A2 - Speaking) - Banking CompanyJob DescriptionExperience the power of a game-changing careerAre you looking for what's next?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will be the first line of contact around the entire Service Retail and support our customers with their questions.
Customers are from all over the world, so in order to be successful in this role you must be fluent in English, but also understand basic German.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
At Concentrix, there's a real career and personal growth potential.
About 80% of our managers and leaders have been promoted from within!
That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Customer Service Representative, you will:Manage incoming phone callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customers through open and interactive communicationProvide accurate, valid and complete information by using the right toolsFollow clients' communication procedures and guidelinesTake the extra mile to engage customersProblem-solveOur Agents should be genuinely excited to help customers, patient, empathetic, and passionately communicative.
They should understand the value of good communication skills.Your qualificationsConcentrix is a great match if you have:Fluent, verbal and written skills in English (C1); Basic German (A2); Excellent communication skills; Strong phone contact handling skills and active listening; Customer orientation and ability to adapt/respond to different types of characters.If you feel you don't check every box, we still encourage you to apply.
We'll do our best to match you with the right job, whether it's this or another role