Service Delivery Director – SaaS Scale-Up
Portugal (Remote) | Fluent Portuguese & English
JD&CO is partnered with a profitable, high-growth SaaS scale-up transforming operational excellence for global manufacturers. Following major investment in technology and go-to-market, the business is now hiring a Service Delivery Director to lead and scale global operations across infrastructure, reliability, and security.
We're looking for an operationally minded leader, calm under pressure, obsessed with predictability and performance, and fluent in both English and Portuguese, who can ensure the stability, scalability, and efficiency of a fast-evolving global platform.
The Brief
As Service Delivery Director, you'll oversee SRE, DevOps, QA, ITSM, SecOps, and FinOps, building an end-to-end service delivery function that balances reliability, speed, and cost-efficiency. You'll work closely with Product, Engineering, and Finance to drive operational excellence and continuous improvement.
Key Responsibilities
* Lead and optimise global Service Delivery teams (SRE, Infrastructure/DevOps, ITSM, QA, SecOps, FinOps).
* Define and report SLIs, SLOs, and KPIs, ensuring platform reliability, performance, and cost-efficiency.
* Anticipate risks and bottlenecks; drive automation and continuous improvement.
* Build operational dashboards and executive-level reporting with clear ROI insight.
* Partner cross-functionally with Software Delivery, Product, and Architecture to enable seamless delivery.
* Align QA with release management and DevOps for speed and quality.
* Optimise FinOps strategy with Finance and Leadership, maintaining cost discipline.
* Recruit, lead, and develop high-performing, multilingual global teams.
You Must Bring
* 10+ years' experience in technology operations, infrastructure, or service delivery leadership within SaaS or enterprise environments.
* Proven track record scaling SRE, DevOps, QA, and SecOps functions.
* Strong command of observability, reliability engineering, and KPI/SLI/SLO frameworks .
* Data-driven mindset with executive-level communication and forecasting skills.
* Knowledge of ISO 27001, SOC2, and related compliance frameworks.
* Fluent in English and Portuguese (essential).
* Based in Portugal, or remote within Europe if fluent in Portuguese.
Why This Is Compelling
* Profitable scale-up investing heavily in product and platform evolution.
* Direct line to the CTO and global leadership.
* Enterprise-level impact with lean, agile execution.
* Competitive package and genuine autonomy.
* Portugal-based (or remote, Portuguese-speaking) with flexible working.
Finally…
This is a targeted search. Please apply only if you meet the essential criteria. We expect high interest and may not be able to respond to everyone individually.
JD&CO is passionate about championing diversity and challenging unconscious bias; every application is reviewed with care.