Job Title: Business Operations Specialist
Experience the power of a career in operations management.
Are you looking for a role that allows you to make a real impact? We're a global technology and services leader that powers the brands of the future. Our team is dedicated to helping well-known brands improve their businesses with cutting-edge technology and integrated solutions, in over 70 countries.
What does this role entail?
As a Business Operations Specialist, you will be responsible for ensuring performance goals are met across all operations. This includes fulfilling client expectations related to operational excellence, such as high targets regarding quality, efficiency, and customer journey improvement.
Career growth and personal development opportunities abound!
We'll give you the training, tools, and ongoing support you need to succeed. At our company, there's a real opportunity for career and personal growth. In fact, about 80% of our managers and leaders have been promoted from within. That's why we offer a range of free learning and leadership development programs designed to help you achieve your goals.
Key Responsibilities:
* Verify if transport operators are treating all passengers fairly.
* Understand the customer's unique situation and proceed with treatment and follow-up of their claims.
* Manage claims with different actors, including lawyers, legal officers, and national enforcement bodies, to properly assess the customer's claiming foundations.
Your Qualifications:
To excel in this role, you should have:
* A high level of proficiency in Dutch and fluent English (B2).
* Excellent communication skills.
* Previous experience in Customer Service or a tourism/travel representative role is a plus.
* Be proactive, self-motivated, and a great team player.
What's in it for you?
In this role, we offer benefits that support your unique lifestyle:
* Full-time contracts with indefinite duration (negotiable depending on your experience and client needs).
* Competitive salary and performance bonus.
* Central location in Lisbon, Portugal.
* Bring-a-friend (referral) bonus opportunities.
* Free training on the company and the project you'll be working on.
* Career development programs, specialized courses, and language classes.
Join us and discover a new version of yourself!