Job Title
The Spare Parts Coordinator plays a key role in delivering exceptional customer experiences, maximizing sales opportunities, and ensuring compliance with operational processes.
This position involves preparing and sending customer quotations for spare parts, handling inquiries on pricing and availability, and placing orders through our enterprise resource planning system or via web services.
The Spare Parts Coordinator ensures timely order confirmations, proactive inventory management, and on-time delivery of spare parts to customers.
This role also coordinates logistics according to regional requirements, manages payment terms with the finance team, and processes returns and claims related to spare parts.
* Key Performance Indicators (KPIs): Order confirmation rate, inventory turnover ratio, customer satisfaction score
* Required Skills:
o Excellent communication and problem-solving skills
o Ability to work under pressure and manage multiple tasks
o Basic knowledge of logistics and supply chain management
* Preferred Qualifications:
o Experience in a similar role within the industry
o Knowledge of enterprise resource planning systems
o Proficiency in MS Office and Google Suite