* Location: Remote – Portugal
* Contract: Full-time
* Schedule: Monday to Friday
Are you fluent in German and English and driven by results? Do you enjoy influencing customer decisions and creating long-term value?
We're hiring a German & English Customer Retention Specialist to join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup.
Your Mission
As a Retention Specialist, your focus goes beyond support — you will actively drive customer loyalty, reduce churn, and maximize customer lifetime value.
You will:
* Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset
* Identify churn risks and apply retention strategies to secure customer loyalty
* Promote platform features and upsell relevant services when appropriate
* Handle objections and turn negative experiences into commercial opportunities
* Deliver a premium customer journey that increases engagement and revenue
* Capture insights and feedback to improve retention strategies
What You Bring
* Fluent German and English (C1/C2)
* Experience in customer service, retention, or sales (strong plus)
* Strong communication, negotiation, and objection-handling skills
* Commercial mindset with focus on results and KPIs
* Ability to thrive in a fast-paced, digital environment
Compensation & Benefits
Monthly Package:
* Base Salary: €920
* Performance Bonus (up to €360)
* Language Allowance (German + English): €500
* Meal Allowance: €10.20/day (~€214/month)
* Assiduity Bonus: €110
* Flex Work Allowance: €60
What You Get
* 100% remote role within Portugal
* Permanent contract after 6 months
* Health insurance
* International and multicultural environment
* Real opportunities for career growth in sales and retention
Schedule
* Rotating shifts between 07:00 and 18:00
* Monday to Friday
Data Privacy (GDPR)
By applying, you consent to the processing of your personal data for recruitment purposes, in compliance with GDPR. Your data will be handled confidentially and used solely for application evaluation.