We're seeking a skilled Digital Customer Engagement Manager to join our SAP project team.
The ideal candidate will have a strong background in SAP Basis and excellent technical skills, including experience with HANA database and cloud services.
* Key responsibilities include supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
* Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES.
* Orchestrating overall service/project delivery according to planned scope, budget and milestones.
* Supporting critical customer situations with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support.
* Contributing to customer release and maintenance activities.
* Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise.
* Executing problem management and continuous improvement initiatives.
* Liaising with SAP stakeholders to ensure customer success.
Required Technical Skills:
The following technical skills are required for this role:
* Minimum 2+ years of experience in SAP Basis area.
* Good understanding and hands-on experience in HANA database.
* Mandatory experience in SAP Upgrade & Migration (OS/DB).
* Plus experience in SaaS products integration with SAP Landscape.
* Hands-on experience in hyper scalers (AWS/Azure/GCP).
Additional Experience:
In addition to technical skills, we're looking for candidates with:
* 4+ years of experience in multi-national software/IT organizations.
* 2+ years of experience in Solution Management, Consulting and/or Delivery Program management.
* 2+ years of SAP Basis S/4HANA knowledge.
Language Requirements:
Proficiency in Portuguese (C1 level) and English (B2 level) is required.