Anunciada dia 4 junho
Missão do cargo
Advance Your Career as a Customer Specialist If you are passionate about assisting people and turning difficult situations into positive experiences, this position offers an exciting opportunity within a collaborative and fast-moving environment where customer satisfaction is highly valued. It is perfect for individuals who are empathetic, solution-oriented, and excellent communicators. Role Overview As a Customer Specialist, you will serve as the primary point of contact for users, providing assistance through phone, email, chat, and social media channels. You will support customers with a variety of inquiries, including account access, billing concerns, and technical issues, ensuring a smooth and efficient customer experience. Key Responsibilities Deliver professional and timely support across various communication platforms Assist customers with account setup, password recovery, billing inquiries, and identity verification processes Troubleshoot technical problems and provide clear updates throughout the resolution processMaintain a positive and customer-focused approach during all interactions Accurately document and manage customer cases according to internal procedures Collaborate with internal departments to improve support quality and service efficiency Contribute feedback and suggestions to help enhance the overall customer experience Requirements Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance: Enjoy a meal allowance to keep you energised during working hours Health and Life Insurance: Benefit from comprehensive coverage to support your well-being. Onsite Work: Be part of a dynamic and collaborative team environment Relocation Package: Receive support if relocating to ensure a smooth transition Ready to take on this exciting opportunity? Apply today, and let's connect! #J-18808-Ljbffr
