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Palex Portugal, a leading company in the management and distribution of innovative hospital and research solutions, is recruiting a Field Services Engineer.
Main Responsibilities:
* Provide instrument service and support mainly in ultrasound equipment, smart rooms, and monitoring systems.
* Include installation, preventive maintenance, diagnostics and repair of equipment failures, quotations for interventions, initial operator training, security modifications, and upgrades.
* Manage workflow, interface with clients, and adhere to company procedures to ensure the best customer experience and proper incident reporting.
* Escalate support needs to manufacturers when necessary.
* Respond to client requests by providing part numbers, quotations, and other technical support.
* Collaborate with the Service Care Coordinator and Key Account Managers.
Requirements:
* Graduated in electronics or equivalent.
* Minimum of 2 years' experience as a technician in a similar role.
* Experience in technical support for imaging, ultrasound, smart rooms, and monitoring systems.
* Technical assistance experience in life support systems.
* Ability to build cooperative relationships and work within a team.
* Languages: Portuguese and English; Spanish is a plus.
* Proficient in MS Office and computer skills.
Skills & Capabilities:
* Ability to plan, organize, and prioritize tasks.
* Experience with IT and network integration projects.
* Strong teamwork and collaboration skills.
* Critical thinking ability.
* Flexibility and adaptability in a fast-changing environment.
What we offer:
* Integration into an expanding multinational company.
* Collaborative and dynamic work environment.
* Opportunities for skills development and ongoing training.
* Basic salary plus meal allowance and performance-based bonus.
* Social benefits such as health and life insurance.
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