Customer Support Specialist for Digital Marketing
">
We are seeking a talented Customer Support Specialist to join our team in Lisbon. As a key member of our client's support team, you will be responsible for providing exceptional customer service to advertisers on a major global social media platform.
">
Your primary duties will include:
">
">
* Providing B2B customer support via email, chat, and outbound phone calls;
">
* Assisting with pre- and post-sales queries related to online advertising tools and services;
">
* Guiding clients in navigating platform tools, resolving bugs, and improving ad performance;
">
* Analyzing trends and troubleshooting common issues affecting business users;
">
* Offering white glove support by converting email/chat cases into proactive outbound assistance;
">
">
Requirements:
">
">
* Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken);
">
* Previous experience in customer service or digital marketing is a plus;
">
* Excellent communication and problem-solving skills;
">
* Ability to multitask using various tools and systems;
">
* EU citizenship or valid Portuguese work authorization required.
">
">
What We Offer:
">
Our company offers a unique opportunity to grow your career in online advertising while living in one of Europe's sunniest cities. You will have the chance to work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines. If you're ready to take your career to the next level, apply today!
"],