Unlock a boundless career path at Meliá Hotels International, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.
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Key Responsibilities:
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1. Greet and assist guests: Provide a warm and professional service upon arrival and departure, ensuring guests feel welcomed and comfortable.
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2. Handle and store luggage: Safely manage guests' luggage in an organized manner, ensuring their belongings are always in good condition.
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3. Maintain cleanliness and organization: Ensure the hotel entrance and lobby remain clean, organized, and welcoming, creating a positive first impression.
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4. Provide information: Offer guests detailed information about hotel services, available transportation, and local attractions, always with a proactive attitude.
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5. Communicate with the front desk: Maintain constant communication, staying informed about arrivals, departures, and any special guest requests, including VIP arrivals. Respond promptly to any guest request or complaint, ensuring quick, efficient, and professional resolution.
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Required Skills and Qualifications:
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6. Education: Training in hospitality or tourism.
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7. Languages: Portuguese. Knowledge of a second language is a plus.
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8. Specific Knowledge: Knowledge of hotel operations, service-oriented attitude, customer service techniques, access control and evacuation procedures, and communication skills.
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9. Experience: Minimum of 1 year of experience in a similar position.
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Benefits:
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10. My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
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11. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
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At Meliá Hotels International, we prioritize diversity and inclusion among our employees. We believe that equal opportunities between women and men are essential for our success as a global company. Our motto is "Towards a sustainable future, from a responsible present".