We are seeking a highly skilled E-commerce Support Specialist to join our team. This is a fantastic opportunity for Swedish speakers who want to work in a remote position from Portugal.
Job Description
This role involves supporting users of an e-commerce platform through every step of their order journey, from order tracking and returns to answering customer queries.
* Respond to customer inquiries via email, phone, or chat in a timely and professional manner.
* Solve customer complaints and resolve issues efficiently.
* Work collaboratively with cross-functional teams to ensure seamless customer experiences.
Requirements
To be successful in this role, you will need:
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Familiarity with e-commerce platforms and software tools.
* Strong problem-solving and analytical skills.
Benefits
This is a full-time, 12-month renewable contract with several start dates throughout June and July. You will have the opportunity to work with a global leader in technology and design, known for its innovation, sleek hardware, and exceptional customer experience.
As a valued member of our team, you can expect:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
About the Brand
Our client is a renowned tech brand that designs and manufactures innovative products. They value their customers and strive to deliver exceptional experiences.
Join us in shaping the future of e-commerce and customer support.