Dutch-Speaking Customer Support Representative (m/f/d) – Remote in Portugal, Coimbra
Client:
Hartmann Recruitment
Location:
Coimbra, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
7df6e9d0d847
Job Views:
6
Posted:
24.06.2025
Expiry Date:
08.08.2025
Job Description:
Hartmann Recruitment was founded in 2024 by Dennis Hartmann with a mission to help people find exciting career opportunities abroad. With over a decade of international experience, Dennis understands the challenges of starting anew in a different country. Hartmann Recruitment aims to support you throughout your journey.
Join one of Europe’s leading online retailers – work 100% remotely from Portugal.
About the Role
We are seeking Dutch-speaking team members to support a major European e-commerce platform. Whether you are already in Portugal or planning to relocate, we will assist you every step of the way. As a Customer Support Representative, you will help customers with their online shopping experience, resolving inquiries and guiding them on orders to ensure a smooth journey. This fully remote position offers flexibility, growth opportunities, and an international working environment.
Your Responsibilities
* Assist Dutch-speaking customers via phone, email, and chat in a helpful, friendly, and professional manner
* Answer questions about orders, deliveries, returns, payments, and account settings
* Handle complaints with patience and care, aiming for the best outcome
* Use internal tools to document interactions and follow up as needed
* Participate in paid training to ensure your success
What You Bring
* Fluent Dutch (spoken and written)
* Fluent English (at least B1 level) for internal communication
* Currently residing in Portugal or ready to relocate (EU citizenship required)
* Willing to work in shifts, including weekends
* Proactive, independent work style and strong communication skills
* Friendly, solution-oriented mindset and enjoyment in helping people
The Offer
* 100% remote work from anywhere in mainland Portugal
* Flexible start dates – join now or soon
* Relocation support: flight costs covered and assistance with settling in, if relocating from the Netherlands or Belgium
* Optional shared accommodation in Lisbon
* Competitive salary aligned with Portugal’s industry standards
* Private health insurance
* Access to language classes, sports, and social activities
* Modern, international work culture with growth opportunities
Why Apply?
* Be part of a leading European e-commerce brand
* Enjoy a relaxed lifestyle in Portugal with over 300 days of sunshine per year
* Gain valuable experience in digital customer support and online retail
* Work in a friendly, diverse, and supportive environment
Please note: If you are not a passport holder of Portugal, you may need a work permit. For more information, check our Blog.
Bank or payment details should not be provided when applying. All applications must be submitted via the 'Apply now' button.
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