Grow Your Career In E-Commerce Customer Experience — LisbonAre you passionate about helping customers, solving problems, and creating smooth online shopping journeys? Join our team as a Customer Specialist and make a meaningful impact by supporting customers throughout their buying experience while delivering top-quality service.Role OverviewAs anE-Commerce Customer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns. Your work will help ensure a seamless and enjoyable shopping experience while upholding high customer service standards.Key ResponsibilitiesCustomer Support: Assist customers via phone, chat, or email with questions about orders, products, payments, shipping, and returns. Order Guidance: Help customers navigate the purchasing process, including placing orders, tracking deliveries, and providing post-purchase support. Issue Resolution: Address customer concerns efficiently while maintaining a positive and professional approach. Product Advice: Provide clear and accurate information on product features, availability, and promotions. Case Management: Escalate complex issues when necessary and ensure proper follow-up until resolution. Customer Experience: Deliver friendly, empathetic service that builds trust and encourages customer loyalty. Process Adherence: Follow company policies and service standards to ensure consistent, high-quality support.QualificationsLanguage Skills: Proficiency in German (C1/C2) and English (B2) Experience: 0-1 year of experience in content moderation or a related analytical role Skills: Strong communication, analytical mindset, and client-support ability Eligibility: EU citizenship or valid Portuguese residencyWhy Join Us?Performance Bonuses: Your results matter — and they're rewarded Transportation Allowance: We support your daily commute so getting to work is easier Meal Allowance: Daily meal support to keep you energized Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity Onsite in Lisbon: Work in one of Europe's most vibrant capitals, in a collaborative environment where you can grow your skills fastIf you're looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.#J-18808-Ljbffr