P Your new Company: p A global industrial company is expanding its Global Business Services (GBS) operations and establishing a regional GBS satellite in Portugal to support Europe operations.
/pp This is your opportunity to join at the ground level and help shape GBS from the inside out!
/pp Your new Role: /pp As an O2C - Collections Specialist, you will responsible for managing Collections activities while maintaining positive customer relationships, ensuring timely payments and reducing overdue accounts.
/pp Your responsibilities will include: /pulli Managing customer relationships, including resolving issues and performing root-cause analysis for non-payment.
/lili Proactively tracking and collecting trade receivables to ensure timely cash inflow.
/lili Driving the collections workflow to ensure timely follow-up on overdue accounts.
/lili Managing disputes, dunning activities, and all cash-collection-related tasks.
/lili Providing visibility, support, and follow-up on disputed invoices.
/lili Ensuring adherence to credit policies and established procedures, and regularly engaging with customers to secure payments.
/lili Ensuring all business queries are resolved within agreed timeframes.
/lili Following up on requests or queries from customers or internal teams in a timely and professional manner.
/lili Assessing the impact of non-payment on business operations and anticipating or escalating issues when necessary.
/lili Participating in and contributing to Collections projects and continuous improvement initiatives.
/lili Taking ownership of assigned targets and objectives, ensuring consistent performance and continuous improvement.
/li /ulp What you will need to be successful: /pulli Undergraduate degree preferred, along with previous O2C experience or work in a finance environment.
/lili Undergraduate degree preferred, along with previous O2C experience or work in a finance environment.
/lili2-5 years#39; of relevant experience in Collections, Credit Management, SSC, Accounting, or related business areas.
/lili Business-oriented mindset with understanding of Credit Collections, Billing, Payment Allocation, and Sales Operations processes.
/lili Strong command of verbal and written English and French.
/lili Excellent IT skills including Word/Excel.
/lili Good systems knowledge, preferably experience working with SAP.
/lili Ability to deliver work to strict guidelines and tight deadlines.
/lili High standard of communication skills, including the ability to choose the most effective communication channel and provide excellent customer service.
/lili Proactive, responsive, and action-oriented approach to work.
/lili Ability to work independently while also contributing effectively as part of a team.
/lili Excellent prioritisation and organisational skills.
/lili Strong focus on quality and accuracy.
/lili Strong problem-solving skills with the ability to analyse issues and identify solutions.
/lili Demonstrates appropriate professional behaviours and adherence to company values.
/li /ulp What the Company can offer you: /pulli Be at the heart of enabling global GBS operations; /lili Work in a multicultural, global team environment; /lili Shape the employee and customer experience agenda in a growing organization.
/li /ulp Next Step: /pp If you are interested in this opportunity, please send us your updated CV.
If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.
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