Amajor European telecommunications provider, delivering mobile, broadband, and digital connectivity services to millions of customers, is expanding itscustomer experience team in Porto .We are currently looking for aFrench-speaking Customer Support Specialistto assist customers with telecom services, subscriptions, and technical inquiries while ensuring a high-quality customer experience.This role is ideal for candidates who enjoyproblem-solving, customer interaction, and working in a fast-paced international environment .What You'll DoSupport French-speaking customers via phone and digital channelsAssist with telecom product inquiries, subscriptions, billing, and service usageTroubleshoot basic technical issues related to mobile and internet servicesEnsure accurate documentation of customer interactions in internal systemsDeliver a professional and solution-oriented customer experienceCandidate ProfileC2 French (mandatory)Fluent Englishfor internal communicationStrong communication and problem-solving skillsCustomer-oriented mindsetAbility to work in a structured support environmentWork Authorization RequirementsCandidates must already have:Portuguese Residence CardAdditionally, valid Portuguese work documentation is required:NIF (tax number)NISS (social security number)No relocation support — candidates must already live in or near Porto.Base salary:€1,020 gross × 14 months Guaranteed bonus:€100 gross/month during the first 3 months (or more based on performance) Meal allowance:€9.60/day (net, meal card) Public transport reimbursement:up to €40/month Welcome bonus:€150 gross paid in the 4th month#J-18808-Ljbffr