Escalation Specialist Job Description
Improve your career with a leading technology and services company in Portugal.
This role empowers well-known brands to enhance their businesses with innovative solutions, leveraging expertise spanning over 70 countries. As an Escalation Specialist, you will ensure performance goals are met across all operations, meeting client expectations related to operational excellence.
Career growth and personal development opportunities abound. Enjoy comprehensive training, cutting-edge technologies, and ongoing support to help you succeed.
Key Responsibilities:
* Support crisis response efforts by reviewing the platform during emergencies to address content moderation issues.
* Analyze content with linguistic expertise and unbiased application of client rules and policies.
* Communicate effectively with internal teams, escalating urgent issues and providing insights into emerging content trends.
* Participate in an on-call rotation, ensuring timely responses to emergency requests worldwide.
* Collaborate across multiple workflows, offering feedback and ideas to streamline safety operations.
Qualifications:
* You have advanced Farsi (oral and written) and English skills.
* You possess strong analytical skills and can provide strategic recommendations based on operational insights.
* You demonstrate excellent communication skills.
* You are passionate about protecting user safety while supporting freedom of expression.