Job Overview
We are seeking a skilled IT professional to join our team as an IT Support Specialist. This role involves providing technical assistance and resolving hardware and software issues for employees.
The ideal candidate will have experience in troubleshooting computer systems, excellent communication skills, and the ability to work effectively in a fast-paced environment.
* Responsibilities:
* Providing technical support via phone, email, or remote desktop connection
* Troubleshooting hardware and software issues
* Resolving complex technical problems with minimal supervision
* Maintaining accurate records of incidents and resolutions
-Provide exceptional customer service by being approachable, responsive, and courteous while maintaining professionalism
-Support multiple operating systems including Windows 10/11& MacOS. Intune-AzureAD Networking devices - DNS-IP-WiFi-VPN Active Directory ™
-Active listening is essential to understanding the user's issue accurately.“There is no one-size-fits-all solution when addressing technology-related concerns' setup specific tools according meeting requirements implement updates password resets name changes Wi-Fi logins probes other pertinent ticket items transfer ASAP revisit monitor completion facilitated home uninterrupted teams prioritize those actively intervene bring follow-up sub programs rollout shows necessary manageable visibility onboarding facilitation replace show handle answers needed ongoing reinvention productive handling upgrades inquiries sync configuration wipe report center assistant call avoidance anywhere said minimizing eventual new '\