Your Role
Handle incoming customer requests via phone, email, and chat
Deliver high-quality customer service inquiries, including deliveries, warranties, refunds, and order-related questions
Provide inbound sales support, promoting products and identifying opportunities to increase customer value
Manage and follow up on customer orders and requests, ensuring all required information is accurately recorded in CRM systems
Update customers proactively on case progress and resolutions to maximize customer satisfaction
Resolve issues efficiently while meeting service level agreements (SLAs)
Collaborate with internal teams to deliver a seamless customer experience
Contribute to achieving quarterly sales goals while maintaining excellent service quality
Your Qualifications
Native or fluent Italian (C1-C2 level) with good English skills
Strong communication skills with a customer-oriented mindset
Problem-solving attitude and ability to think quickly under pressure
Empathetic, patient, and professional when handling customer concerns
Detail-oriented with strong follow-up skills
Tech-savvy and comfortable using multiple systems and tools
Previous experience in customer service is preferred
Previous experience in sales is a plus, but not mandatoryqw
Ability to multitask in a fast-paced environment
The Offer
On-site in Lisbon, Portugal
Monday to Saturday schedule (including public holidays)
Rotational shifts between 08:00 and 19:00 (8 hours per day)
2 days off per week: Sunday + 1 rotational day
Paid training and structured onboarding
Opportunity to work in a multicultural environment with colleagues from over 29 nationalities
Dynamic and youthful work culture with genuine career growth opportunities
International work environment with exposure to leading global industries such as technology, e-commerce, telecommunications, and financial services
Full support from Workster throughout the recruitment process