Job Details
Deskside Technician I
Job Description
We would need an experienced technician with strong networking and infrastructure support skills, able to resolve customer tickets and perform smart hands support for client issues and projects.
Overall responsibility
A 2nd line desk side technical support position that will require an individual to solve customer support issues. Support is provided at Tech Hub walk-in clinics or by visiting the customer's location or using various remote access tools. The scope of support will be mostly based at the customer location but may require travel to nearby customer satellite locations.
This role interfaces with the support center and the wider desk side support team to achieve the deliverables supporting the SPOC model. Candidates will be required to know the desk side environment and tools.
The candidate will be located at the customer site.
Key areas of responsibility
1. Respond to IT related Requests and Incident calls in Service Now
2. Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service Now
3. PC (Desktops/Laptops) - Hardware and Software Troubleshooting
4. Diagnose printer hardware and software, and other peripheral device failures and implement solutions
5. Provide installation and upgrade services of supported hardware and software
6. Some hardware support experience required e.g., installing memory/disk drives
7. Supporting the call center with "on the fly" information relating to open cases
Job Requirements
Person Specification
What's next: The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us Learn more about us on and join us on, and where we regularly post insights from our colleagues.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.Key Points to Remember:* Legitimate job offers only follow interviews conducted with our hiring managers or clients.* We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.