Do you want to shape the future of green energy? Service > Global Service Operations > Plant, Cyber & Digital Operations The Plant, Cyber & Digital Operations department is responsible for designing, securing, and continuously improving plant operations that support reliable and compliant OT services across regions. It defines the governance for service delivery and ensures secure‐by‐design services aligned with industry standards such as IEC 62443 and ITIL. By collaborating closely with engineering, digital, commercial, and plant stakeholders, OT Operations enables resilient operations, manages risk and change, leverages data‐driven performance insights, and supports automation and continuous improvement. Responsibilities Define, monitor, and maintain KPIs and service metrics for OT service delivery across centralized functions and regional delivery teams. Develop dashboards, scorecards, and recurring performance reports for operational reviews and governance forums. Ensure accuracy, completeness, and consistency of performance data by defining data standards, validations, and quality controls across OTSM, monitoring, and reporting tools. Analyze performance patterns, recurring issues, bottlenecks, and degradation risks to identify improvement opportunities. Support configuration and integration of OTSM platforms, monitoring tools, and data pipelines; enable automation of data collection and reporting to reduce manual effort. Provide actionable insights to Service Delivery, OTSM, and leadership teams to support service stability, efficiency improvements, and risk reduction initiatives. Qualifications Bachelor's degree in engineering, Information Technology, Data Analytics, Operations Management, or a related discipline. 3+ years of experience in performance management, service operations analytics, or operational reporting within OT, IT, or industrial environments. Experience working with global and regional delivery models and service‐oriented organizations. Strong data analysis, KPI framework, and performance reporting skills. Practical knowledge of OT/ITSM tools, monitoring platforms, dashboards, and data visualization solutions. Understanding of OT service delivery concepts, ITIL‐aligned service management processes, and operational constraints in industrial environments. Fluency in English (written and spoken). Competencies Structured & Quantitative Thinking: interpret complex operational data, identify trends, and translate numbers into meaningful insights. Data Governance & Quality Mindset: disciplined approach to data accuracy, consistency, and standardization across tools and teams. Service & Operations Understanding: solid grasp of service performance drivers, SLAs/SLOs, and end‐to‐end delivery in OT environments. Tool Proficiency: effective use of ITSM, monitoring, CMDB, and reporting tools. Communication & Visualization: clear communication of insights through dashboards, reports, and narratives tailored to operational and leadership audiences. Collaboration & Coordination: cross‐functional work with Service Delivery, OTSM, ROC/SOC, and regional teams. Continuous Improvement Orientation: identify optimization opportunities and support automation and maturity improvements in performance management. What We Offer We offer an exciting job in an international environment. You'll be working in a fast‐growing team that plays a central role in growth across the wind energy sector. We emphasize developing both personal and professional skills, and we expect you to contribute consistently to achieving results. Location & Travel Hybrid position based in Madrid, Spain or Lisbon, Portugal; requires up to 20 days of travel per year. Equity, Diversity & Inclusion At Vestas, we evaluate all candidates solely based on professional experience, education, and relevant skills. We encourage applicants from all backgrounds. #J-18808-Ljbffr