Location: Remote – Portugal
Contract: Full-time
Do you speak Dutch and English fluently and enjoy helping people?
We are currently looking for a Bilingual Dutch & English Customer Consultants
This is a fully remote position in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand.
Your Role
As a Customer Consultant, you will ensure that members receive high-quality support and a seamless streaming experience.
Your responsibilities will include:
* Providing support to Dutch- speaking customers via phone, email and chat
* Troubleshooting technical and account-related issues
* Guiding users through platform features and functionality
* Ensuring an excellent customer experience at every interaction
* Gathering customer feedback to support service improvements
What We're Looking For
* Fluent Dutch and English (C1/C2 level)
* Previous customer support experience is a plus
* Strong communication and problem-solving skills
* Ability to work in a fast-paced digital environment
* Customer-focused mindset
Offer
* Remote work within Portugal
* Permanent contract after 6 months
* Health insurance
* Multicultural and international environment
* Career development opportunities
Data Privacy Notice (GDPR)
By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be processed confidentially and will only be used for the purposes of evaluating your application.