Join to apply for the Information Technology Support Consultant role at SER Group
Join to apply for the Information Technology Support Consultant role at SER Group
- Technical support: Providing expert-level second and third level support for complex issues related to SER's software to ensure strong customer relationships.
- Software operation and management: Maintaining optimal performance of SER software in customer infrastructures and cloud environments, ensuring SLAs are met.
- Error reporting and resolution: Managing and resolving error reports for software, operating systems, databases and networks, resolving issues both in the cloud and on-premise.
- Customer Relationship Management: Building and maintaining close relationships with customers, providing updates and managing expectations.
- Compliance & Performance: Monitor SLA compliance and resolve performance issues promptly to ensure high availability of SER products.
- Collaboration & Coordination: Work with internal teams to resolve complex issues and ensure comprehensive customer support.
- Continuous Improvement: Keep abreast of industry trends and participate in initiatives to improve support quality and efficiency. Provide feedback to improve SER products and services.
Qualifications
- Technical knowledge:
- You have knowledge in scripting languages such as Groovy, Python, or similar.
- You have hands-on experience with the Linux command line.
- Ideally, you also have experience with AWS and/or Azure.
- You have good knowledge of complex enterprise software, ideally in the ECM/DMS/BPM industry (nice to have).
- You are experienced working closely with customers, are able to think outside the box, excel at problem solving and take the initiative to find the best solutions for customers.
- Communication and mindset:
- You are enthusiastic about innovative technology and a continuous learner.
- You are team-oriented to receive the best results for our customers.
- You cherish working in an international environment and are fluent in English.
We offer
- Private healthcare for you and your dependents.
- Urban Sports Club & Udemy Business memberships covered by SER.
- Flexible working hours and a hybrid working environment.
- 25 days of vacation.
Seniority level
- Seniority level
Associate
Employment type
- Employment type
Full-time
Job function
- Job function
Information Technology
- Industries
Software Development
Referrals increase your chances of interviewing at SER Group by 2x
Get notified about new Information Technology Support Consultant jobs in Porto, Portugal.
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr