Come and work with us.
We are looking for a talented and accomplished German Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
As a Team Manager in this project, your daily responsibilities will include:
* Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
* Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
* Work as a team, actively collaborating in the development of the advisors' activities
* Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
* Undertake formal monthly/quarterly performance reviews
* Provide clear direction and guidance to ensure consistent achievement of key performance metrics
* Accurate and timely communication of any client issues to Operations Manager
* Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
* Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
* Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities
To succeed in the role, you will need to have:
* Native or proficient level of German (mandatory)
* Proficient level of English (C1 and above)
* A proficient second language will be a plus
* Minimum of 6 months of call center experience preferably as Team Manager or product specialist
* Evidence of effective interpersonal, coaching, and leadership skills
* Excellent telephone, keyboard, verbal and written communication skills
* Good numeric and verbal reasoning skills
* Effective time management
* Ability to organize and prioritize, set priorities and multi-task
* Availability to work 100% on-site Porto - mandatory
Knowledge/abilities
* People-oriented
* Sales skills
* An element of gravitas
* Experience with policy work
* Early adopter of technology
* Dependable, reliable, and able to perform duties with minimum supervision
* Ability to interact positively with staff at all levels
Education and experience
* Bachelor's degree or directly related work experience
* Previous relevant experience as Team Manager
Benefits.
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture
Go further with Foundever
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