Location: Porto, Portugal
Role: Russian speaking Customer Support Advisor
Salary: basic gross p/m Euro 1000 (paid 14x p/a) + 7.23 net Euro per working day food voucher
Working hrs: 40 hrs p/week rotational TBC
The Company
Our client is a global outsourcing partner - they currently operate in over 35 different countries worldwide. For their multilingual hub in the beautiful city in Porto, they are looking to recruit fluent Russian speakers to joing their international customer support team.
The Role
Are you passionate about providing exceptional support and fluent in Russian and English? Join a global tech support team in Lisbon, where you'll assist users from around the world in navigating innovative digital products.
Respond promptly to incoming customer inquiries via email and chat.
Provide clear and accurate solutions, ensuring a high-quality support experience.
Follow established Standard Operating Procedures (SOPs) to handle issues efficiently.
Escalate complex cases appropriately, maintaining smooth communication flow.
Consistently meet performance metrics such as SLAs and quality benchmarks.
Engage in regular coaching, training, and performance reviews to continuously enhance support standards.
Requirements
Fluent Russian and English
Previous Customer Support experience desired
Excellent communication skills
Ability to multi-task and attention to details
About Talingual
As a job-seeker you can benefit from Talingual's extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com