About the Role We are seeking a reliable and
enthusiastic Customer Support Representative fluent in German to
join our Lisbon-based support team.
In this full-time, on-site
role, you will be responsible for providing timely, accurate
assistance to customers via phone, email, and chat.
Your role will
be central to resolving inquiries, troubleshooting issues, and
ensuring that every interaction reflects high standards of service
and professionalism.
What Youll Do Provide responsive, high-quality
support to customers by phone, email and live chat across a range
of service and product queries.
Diagnose and resolve issues
efficiently while maintaining a positive and supportive tone.
Document customer interactions, feedback and solutions accurately
in internal systems.
Collaborate with other teams to address
complex cases and escalate when appropriate.
Share insights from
customer interactions to help improve processes, products and
service delivery.
What You Bring Native or fluent German (spoken
and written) with strong English skills.
Excellent interpersonal
and communication abilities, with a calm, solution-oriented
approach.
Empathy, patience, and a commitment to delivering a great
customer experience.
Confidence using CRM or support tools;
willingness to learn new systems.
Prior customer support or service
experience is a plus, but we also welcome candidates with a strong
eagerness to learn.
Whats On Offer A supportive, professional team
environment that values collaboration and continuous improvement.
Comprehensive onboarding and ongoing training to help you excel in
your role.
Competitive compensation and benefits aligned with the
local Lisbon market.
Real opportunities to grow within a diverse,
international organisation.
Why Lisbon?
Lisbon combines high
quality of life with a vibrant, cosmopolitan setting, making it
one of Europes most appealing capitals to live and work in.
The
city enjoys a mild Mediterranean climate with abundant sunshine
year-round and a relaxed way of life that residents appreciate.
Lisbon also boasts a rich cultural scene — from historic
neighbourhoods and iconic architecture to world-class music, arts
and culinary experiences.
Its lively mix of local tradition and
international influences creates a dynamic environment for
professionals and newcomers alike.
The city is consistently ranked
among the best places in the world for expat living thanks to its
welcoming atmosphere, safety and ease of settling in.
A large
international community means youre likely to find cultural events,
social activities and networking opportunities that help you build
both personal and professional connections.
Everyday life in Lisbon
offers a compelling balance — walkable streets, vibrant café
culture, scenic riverfronts, and proximity to beaches and outdoor
activities — all within reach of a major European transport hub.
Whether you're launching your career in customer support or looking
to expand your professional experience, this role in Lisbon gives
you the chance to grow while enjoying the lifestyle and energy of
one of Europes most desirable capitals.