The After Sales Support Agent - German Speaker will manage customer inquiries, process after-sales requests, and provide efficient support to ensure customer satisfaction in the retail industry.Client DetailsSchmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany.
The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers.
Founded in ****, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.DescriptionBe the first point of contact for our customers and service partners in case of technical issues;Offer support in resolving technical issues via email or via telephone;Coordinate and facilitate the exchange of information between parties;Process the support cases within Schmitz Cargobull Systems;Work closely with our Service Partner Network and Cargobull Euroservice;Involve 2nd Level Aftersales Support when needed;Provide reports about completed cases;Give feedback regarding potential process improvementsProfileCompleted vocational training in a technical field;German language required (both spoken and written);English language required (both spoken and written);Additional language skills are considered an advantage;Proficiency in MS Office Programs;Previous experience in automotive or similar industries is an advantage (especially dealing with spare parts or repairs);Analytical and structured approach;Team and cooperation skills;Reliability and commitment;Independent and result-oriented working style;Good communication skills and assertiveness;Strong customer and service orientation.Job OfferIntegration into a solid multinational and multicultural team;Extensive technical trainings regarding products relevant for the position;Possibility of remote work;Contract without termination;Health insurance