Join to apply for the German Customer Support in Porto (No Phone Calls) - 3000 Euros Welcome Bonus role at BlueView Talent
2 days ago Be among the first 25 applicants
Join to apply for the German Customer Support in Porto (No Phone Calls) - 3000 Euros Welcome Bonus role at BlueView Talent
Get AI-powered advice on this job and more exclusive features.
Kickstart Your Career in Tech Support – Assist Users Around the Globe
Be part of a collaborative, fast-moving team where your problem-solving abilities and tech-savvy mindset truly make an impact. If you're a clear communicator who enjoys helping others and thrives in dynamic environments, this is your chance to support users of innovative digital products—exclusively via chat and email, no phone calls required
Role Overview:
As a Customer Support Specialist, you'll play a central role in delivering smooth, high-quality assistance to a worldwide user base. You'll guide customers, resolve issues, and ensure a positive experience through written communication channels only. This position is ideal for someone who values clear processes, is committed to customer satisfaction, and wants to grow in a supportive, fast-paced setting.
Key Responsibilities:
- Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses
- Follow established support procedures (SOPs) to troubleshoot effectively or escalate when needed
- Consistently meet quality and performance targets, including SLA requirements
- Take part in ongoing training and feedback sessions to keep skills sharp and stay updated on product developments
- Approach each case with empathy and a solution-focused mindset
- Contribute ideas to improve workflows and help foster a culture of continuous improvement
Requirements:
- Proficiency in German (C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Portuguese residency card
- At least one year of experience in Customer Support or a related role
- Strong analytical, leadership, and communication abilities
- Desire to learn and advance in the field
Why join us:
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career
Seniority level
- Seniority level
Not Applicable
Employment type
- Employment type
Full-time
Job function
- Job function
Other
- Industries
Marketing Services
Referrals increase your chances of interviewing at BlueView Talent by 2x
Sign in to set job alerts for "Customer Support Specialist" roles.
Customer Service Advisor (English-speaking) - Telecommunications company
Customer Service Representative FR - Porto | Setembro
Customer Service Advisor (English Speaker) - Temporary Late Shift
Customer Support Agent (English-speaking) - POS System Solutions
Customer Service Advisor (English-speaking) - Telecommunications company
Customer Support Agent (English-speaking) - POS System Solutions
French Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)
French Customer Support in Porto (No Phone Calls) - 3000 Euros Welcome Bonus
French Customer Support in Porto (No Phone Calls) - 3000 Euros Welcome Bonus
French Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)
French Customer Support in Porto (No Phone Calls) - 3000 Euros Welcome Bonus
Customer Representative (European Portuguese-speaking) - Online Booking Services
French Customer Support in Porto (No Phone Calls) - 3000 Euros Welcome Bonus
Italian Customer Service Representative for a Fintech Service Company - Porto, Portugal
French Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)
French Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr