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Accident Investigation Professional
">As a highly skilled accident investigation professional, you will play a vital role in ensuring the safety of our community by efficiently and effectively resolving critical incidents.
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Key Responsibilities:
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* Respond to high-volume incident reports, providing timely and accurate case resolution.
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* Document issues with reporting parties using various platforms, maintaining a high level of professionalism at all times.
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* Maintain expertise in multiple knowledge base and contact management systems.
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* Act as a first responder in reported incidents, reviewing urgent and critical cases under direct supervision.
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* Communicate effectively with driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents.
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* Categorize incidents/accidents accurately, facilitating further investigation by the Special Investigations Unit.
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Requirements:
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* Proficiency in German and English is required.
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* Customer support experience, with a strong focus on problem-solving and critical thinking.
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* Availability to work rotating shifts from Monday to Sunday, including evenings and weekends.
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* Strong emotional intelligence, excellent communication skills, and a sense of responsibility.
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* Previous experience in safety or crisis management, with a proven track record of executional excellence.
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