Kickstart Your Career in Customer Support! Join a friendly, fast-paced team where empathy, teamwork, and professionalism are at the heart of every interaction. If you're proactive, organized, and enjoy solving problems for others, this role is a great step toward a long-term career in customer support.Role Overview As aCustomer Support, you'll be the main point of contact for customers, assisting them through phone, email, and live chat. Your focus will be to provide quick, accurate answers and ensure a smooth and positive customer journey.Key ResponsibilitiesMulti-channel support:Assist customers professionally via phone, email, and chatProblem solving:Respond to questions about products/services, troubleshoot issues, and support account-related requestsCustomer guidance:Explain solutions clearly, address concerns, and ensure customers feel supportedAccurate documentation:Log interactions and resolutions carefully in internal systemsEscalations:Flag and elevate complex or sensitive cases according to proceduresTeam collaboration:Work closely with internal teams to resolve issues efficientlyQuality & targets:Meet service KPIs, quality standards, and response-time goalsOngoing learning:Stay updated on products, policies, and best practices to deliver excellent supportRequirementsLanguage Proficiency:Fluent inFrench (C2 level)Eligibility:EU citizenship or a valid Portuguese residency cardExperience:0–1 year in customer support or a related roleSkills:Strong communication, analytical, and problem-solving abilitiesMindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environmentWhy Join Us?Competitive Salary:Compensation that reflects your skills and potentialPerformance Bonus:Recognition for outstanding resultsMeal Allowance:Daily support for your mealsTransportation Support:Assistance with commuting costsHealth & Life Insurance:Comprehensive coverage for your peace of mindRelocation Package:Smooth transition support if you're moving to PortugalHybrid Work:Balance the best of in-office collaboration and remote flexibilityReady to elevate your career? Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!#J-18808-Ljbffr