Online Community Guardian
We are seeking a highly skilled and motivated professional to join our team as an Online Community Guardian.
This role involves reviewing user-generated content, images, videos, and links to ensure they align with our community standards. You will apply moderation policies consistently to provide a positive user experience, respond to user appeals clearly and professionally, collaborate with internal teams to enhance policy application and best practices, stay informed on digital trends to refine moderation approaches, and provide feedback to improve moderation tools and processes.
* Apply consistent moderation policies to maintain a safe and inclusive online environment.
* Communicate effectively with users, responding to appeals and inquiries in a clear and respectful manner.
* Collaborate with internal teams to enhance policy implementation and identify areas for improvement.
* Stay up-to-date with emerging digital trends and refine moderation approaches accordingly.
* Contribute to the development of effective moderation tools and processes.
* EU Citizenship or Portuguese Residency Card.
* Strong leadership, analytical, and communication skills.
* Ability to learn and grow in a dynamic environment.