The
Billing Manager
will be responsible for oversight and management of the OTC process.
Core Responsibilities:
* Define and execute the global credit management strategy within the OTC Tower;
* Establish robust governance, policies, and processes to ensure consistent and effective credit risk management.
* Oversee customer credit assessments, approvals, and monitoring, ensuring risk mitigation while enabling commercial growth.
* Ensure compliance with internal controls, SOX, and corporate guidelines.
* Drive timely, accurate, and insightful reporting of key credit metrics and risk exposure.
Relationship / Metrics
* Build strong partnerships with Sales, Treasury, Collections, FP&A, and Legal to balance risk with business opportunities.
* Act as a senior advisor in contract negotiations, providing guidance on payment terms and credit risk.
* Engage with senior business leaders across regions to align on credit strategies and priorities.
* Monitor and report on:
* DSO (Days Sales Outstanding)
* Bad debt and overdue ratios
* Portfolio risk exposure
* Credit approval turnaround times
* Stakeholder satisfaction levels
Continuous Improvement
* Lead process standardization, simplification, and harmonization across geographies.
* Identify and deliver automation opportunities, leveraging advanced analytics, AI/ML tools, and credit scoring technologies.
* Benchmark credit practices against industry best-in-class and integrate innovations into the GBS model.
* Promote a culture of continuous improvement through structured feedback loops and performance reviews.
Leadership and People
* Ability to influence stakeholders at all levels of the organization and drive change.
* Lead, coach, and develop a global team of Credit professionals within the GBS organization.
* Build capabilities to support the transformation journey, ensuring succession planning and career development.
* Inspire a culture of collaboration, accountability, and innovation.
* Act as a change champion, supporting the adoption of new ways of working across regions and functions.
* Ability to calmly address and resolve conflicts.
Academic Background
* Business School or Finance Degree, Chartered, Management, Certified Accountant or equivalent, or MBA
Other Skills
* Minimum of 10 years' experience in managing OTC processes, and experience in a global team
* Experience in senior roles specifically covering OTC processes, cross-functional understanding, leading Teams, and significant change projects.
* English: mandatory
* French/Spanish/Italian: useful
Additional Information:
* Work regime:
hybrid
If you believe you have the right profile and are motivated to join a growing and challenging project, send us your updated CV