About the Role As a Health Services Support Agent with Italian, you will play a vital role in delivering exceptional customer care and technical assistance to patients and healthcare providers across European markets.
This position involves providing accurate order management, empathetic support, and troubleshooting medical devices and accessories.
You will also assist patients with product usage through multichannel support calls, email, chat, and SMS.
In addition to these responsibilities, you will manage order intake, renewals, documentation, and compliance guidelines.
Effective communication skills and attention to detail are essential for success in this role.
You will be part of a multicultural and welcoming team that values ideas and growth.
Our office is located in Porto, a vibrant city in Europe, offering opportunities to develop professionally and gain experience with cutting-edge tech products.
Requirements Fluent verbal and written Italian and English language skills are required.
Strong customer service skills with a focus on empathy and problem-solving are necessary.
Experience in technical support or healthcare-related fields is preferred.
Ability to manage multiple tasks and work effectively in a fast-paced environment.
Excellent communication skills and attention to detail are essential.
Benefits We offer a multicultural and welcoming team environment that values ideas and growth.
Our office is located in Porto, a vibrant city in Europe.
Opportunities to develop professionally and gain experience with cutting-edge tech products.
A supportive environment where you can make a difference.
Relocation package included: flight from Portugal, warm welcome at the airport, comfortable accommodation in shared apartments, free Portuguese lessons, and plenty of activities to enjoy, including football matches, surf lessons, beach barbecues, and cultural events.