Experis is recruiting a Customer Service Role for an international European company in the process of setting up a new location in Lisbon.
As part of its expansion, we are looking for a bilingual customer service representative who is fluent in French.
This role is key to ensuring seamless communication between our customers and our employees, facilitating efficient service delivery.Responsibilities:Coordinate with employees to ensure timely acceptance and execution of servicesAssist customers during onboarding, ensuring accurate information is gatheredResolve and troubleshoot service execution issues, such as accessibility challengesManage and process customer feedback, damages, and quality issuesHandle employee absences according to established guidelinesEnsure customer payment information is current and accurateRespond to employee questions regarding contracts and payroll issuesProvide feedback on employee performance, escalating issues when necessaryInitiate contract changes for employees as neededParticipate in the planning and execution of events for employees and customersMake regular calls to employees and customers to ensure service quality and collect feedbackRequirements:Ambitious, committed and focused on self-improvementExceptional interpersonal and communication skillsExcellent telephone etiquette and customer relationship managementFrench + Fluent in English (C1)