Customer Support Professional
Role Overview:
As a customer support professional, you will be the primary point of contact for users of digital products worldwide. You will respond to customer inquiries and issues through written communication channels, delivering quick, clear, and courteous assistance.
Key Responsibilities:
* Respond to customer questions and issues through email and chat only.
* Follow step-by-step support protocols (SOPs) to resolve inquiries effectively or escalate when necessary.
* Maintain strong performance in line with quality expectations and SLA goals.
* Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up-to-date with product features.
* Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience.
* Support a culture of continuous improvement by contributing ideas and embracing team-driven success.
Requirements:
* Proficiency in French (C2 level).
* Proficiency in English (B2 level).
* EU citizenship or a Portuguese residency card.
* At least one year of experience in customer support or a related role.
* Strong analytical, leadership, and communication abilities.
* Desire to learn and advance in the field.
Why Join Us:
* Competitive salary for your expertise and dedication.
* Language bonus for your language proficiency.
* Meal allowance for daily support during work hours.
* Health and life insurance for comprehensive benefits.
* Collaborative team environment.
* Relocation assistance for smooth transition.
Take Your Career to the Next Level:
Apply now and become a key player in delivering outstanding customer experiences while advancing your career.