Customer Support Representative
We are seeking a highly skilled and proactive Customer Support Representative to join our team. As a key member of our customer support function, you will be responsible for providing exceptional service to our customers through various communication channels.
About the Role
This is an exciting opportunity to work in a dynamic and international environment where you will have the chance to make a real difference in the lives of our customers. You will be working with a leading European e-commerce platform, assisting customers with their online shopping experience, from resolving inquiries to providing guidance on orders.
Your Responsibilities
* Provide timely and effective support to customers via phone, email, and chat
* Answer questions about orders, deliveries, returns, payments, and account settings
* Handle complaints with patience and care, always aiming for the best outcome
* Use internal tools to document interactions and follow up as needed
* Take part in a paid training so you're fully prepared to succeed
Requirements
* Fluent Dutch (spoken and written)
* Fluent English (at least B1) for internal communication
* Either already living in Portugal or ready to relocate (EU citizenship required)
* Open to working in shifts, including weekends
* A proactive, independent work style and strong communication skills
* A friendly, solution-oriented mindset - you genuinely enjoy helping people
The Offer
* 100% remote job from anywhere in mainland Portugal
* Flexible starting dates – join now or in the coming weeks
* Relocation support: flight costs covered + help getting settled if you wish to relocate from the Netherlands or Belgium
* Shared accommodation available in Lisbon (optional)
* Competitive salary based on the industry standard in Portugal
* Private health insurance
* Access to language classes, sports activities, and social events
* A modern, international work culture with growth opportunities
Why Apply?
* Be part of a leading European e-commerce brand
* Enjoy a relaxed lifestyle in Portugal with over 300 days of sunshine per year
* Gain valuable experience in digital customer support and online retail
* Work in a friendly, diverse, and supportive environment