Responsibilities:
1. Monitor security alerts and events from various sources, including security information and event management (SIEM) systems.
2. Monitor Security reporting sources for InfoSec related issues or requests and work to resolve.
3. Investigate and respond to security incidents promptly and effectively.
4. Conduct thorough analysis of security events and incidents to identify potential threats and vulnerabilities.
5. Support non-security focused IT staff with security queries or tasks.
6. Perform daily assessments to identify and resolve gaps in monitoring.
7. Observe case management alert volume to identify problems with detections, logging, automation.
8. Develop new and maintain/update documentation of the SOC processes, procedures, and technologies.
Requirements:
9. Formal education in Computer Sciences/Cybersecurity or related industry certifications.
10. 3+ years of proven experience as a SOC Analyst or in a similar Cybersecurity role.
11. Working knowledge in identifying and responding to reports of Malware and Phishing attempts.
12. Experience and familiarity with the following: Windows/Unix operating systems, Networking, DNS, EDR, IPS/IDS, Azure, O365, GCP, AWS.
13. Hands-on experience with SIEM tools, intrusion detection systems, and other security technologies.
14. Awareness of cybersecurity principles, technologies, and best practices.
15. Experience with Google Chronicle is a plus.
16. Enjoys problem solving and has a great aptitude for critical thinking.
17. Excellent written and verbal communication skills, and strong ability to clearly communicate complicated concepts over the phone, in person, and in writing.
18. Must learn quickly and adapt to a changing environment and be eager to accept new responsibilities.
19. Be excited to learn, explore, grow, and have a curiosity for information security.
Benefits:
20. Five9 Shares
21. Bonus Scheme
22. 10% Flex Benefits
23. Meal Allowance
24. Medical Insurance
25. Life Insurance
26. 25 day Annual Leave + Public Holidays
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.