Job Title: Senior Associate
Job Type: Full-time
Overview
We are seeking a highly skilled and experienced Senior Associate to join our payroll team. As a Senior Associate, you will play a key role in supporting the operational teams to ensure they have the necessary skills and knowledge to meet our client deadlines.
You will work closely with management to provide expert support and guidance to our clients, delivering functional and technical expertise to ensure their success.
* Key Responsibilities
* Support Managers with client engagement, ensuring all information is accurate and provided on time
* Provide support and guidance for all implementations and go-lives
* Provide daily functional support to the teams, ensuring the successful delivery of payrolls
* Responsible for the maintenance of the Client Solution workbook
* Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs) and other process documentation
* Ensure and sign off system maintenance testing
* Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
* Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate
* Working with Operational Management, Transformation, and Products to implement automation, innovation, and any continuous improvement programs
* Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
* Support Year End
* Ability to recognize and deal appropriately with sensitive and confidential information
About You
The ideal candidate will have strong knowledge of payroll processes, practices, and associated legislation, as well as experience administering payroll with SAP in a HR consulting, HR Outsourcing or Corporate environment.
Benefits
We offer a range of benefits for your health, wellbeing, finances, and future, including health coverage, wellbeing programs, paid leave, retirement plans, learning opportunities, and more.