Remote German-Speaking Customer Care (Rental Cars)
Job Openings: Remote German-Speaking Customer Care (Rental Cars)
About the job
Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!
Location: Remote from mainland Portugal
Start Date: May 15, 2025
Contract Type: Permanent (3-month trial period)
Responsibilities:
* Assist customers via phone, email, and chat regarding rental services
* Resolve inquiries related to reservations, billing, and policies
* Provide outstanding customer support and ensure customer satisfaction
Working Hours:
40 hours/week, 8 hours/day, following a rotational shift pattern:
* Monday to Friday: rotational shifts between 07:00 AM and 08:00 PM
* Saturday: 08:00 AM to 04:00 PM
* Sunday: 08:00 AM to 05:00 PM
* Two rotational days off per week
Required Documents:
* EU ID or Residence Card for Portugal
Requirements:
* Fluency in German (C2 level or above), written and spoken
* Good command of English (B2 level or above), written and spoken
* Previous experience in customer service is an advantage but not mandatory
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and handle customer inquiries efficiently
* Basic computer skills and ability to learn new systems quickly
* Availability to work in rotational shifts, including weekends and holidays
* Must be based in mainland Portugal, outside Lisbon Metropolitan area (no relocation assistance provided). If relocation is needed, please mention it separately; a different role with relocation help may be offered.
If you're ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English!
Salary & Benefits:
* Initial paid training period
* Extras for working on Sundays and public holidays
* Performance Bonus: EUR 120 per month, paid 12 times a year
* Complexity Bonus: EUR 30 per month, paid 12 times a year
* Meal Allowance: EUR 7.23 per working day, paid in a meal card (approx. EUR 159 per month)
* Health Insurance: Paid by the employee for the first 6 months, then fully covered
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