A technology company in Lisbon is looking for an experienced Support Manager to lead the IT Stability & Resilience Program. This role involves managing the program roadmap, driving initiatives for incident reduction, and defining key performance indicators. The ideal candidate should have a Master's degree in a relevant field and over 8 years of experience in IT Production/Application Support, alongside certifications in frameworks like ITIL v4 and project management. Excellent knowledge of monitoring and automation tools is essential.#J-18808-Ljbffr