"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."
Newly opened, Andaz Lisbon is an exciting luxury lifestyle hotel in the Portuguese capital and represents a key milestone in Hyatt's continued brand growth in Southern Europe. Andaz Lisbon is the second Hyatt‐branded hotel in Lisbon.
Located in the heart of Lisbon's vibrant Baixa district, along the city's main pedestrian street, Rua Augusta, the hotel is spread across five distinct buildings, including the former headquarters of one of Portugal's major banks, Banco Português de Investimento (BPI).
The central building houses 170 guestrooms, while the four surrounding satellite buildings offer a selection of exclusive private suites. As a unique Urban Resort in the city center, Andaz Lisbon invites guests to fully immerse themselves in the local culture and experience the true essence of Lisbon.
We are currently looking for a Waiter / Waitress to join our team at Luzzi, our signature restaurant at Andaz Lisbon.
Luzzi is more than a restaurant. It is a way of life and a destination in itself. Located on the top floor of Andaz Lisbon, Luzzi is inspired by modern Lusitanian cuisine (from which its name derives), a concept reflected not only in the menu, but also in its cocktails, colors, décor, and music. Every detail has been carefully curated to create a vibrant, sensorial, and memorable dining experience.
As a Waiter / Waitress, you will play a key role in delivering personalized, attentive, and high‐quality service that embodies the Andaz spirit and creates meaningful and memorable moments for our guests.
Responsibilities
Perform complete opening and closing duties for your station
Greet guests warmly and escort them to their tables
Assist and guide guests throughout their dining experience, ensuring comfort and attentiveness
Ensure all materials, equipment, and service tools are in excellent condition
Monitor dining areas (lunch/dinner) to ensure availability, organization, safety, and guest well‐being
Follow all company policies, procedures, and brand standards
Maintain a polished, professional personal appearance in line with Andaz standards
Protect proprietary and confidential information and safeguard company assets
Monitor the guest experience throughout the meal, anticipating needs and resolving issues promptly
Acknowledge and welcome all guests according to company standards
Communicate clearly and professionally with guests and colleagues
Build and maintain positive, collaborative working relationships
Meet all quality assurance expectations and brand service standards
Qualifications
Excellent verbal communication and professional presentation
Strong customer focus and ability to personalize service
Agility, attention to detail, and strong awareness of guest needs
Knowledge of wines and gastronomy is a plus
Team‐oriented, with good time‐management skills
Ability to stay calm and courteous under pressure
Fluency in English;
additional languages are an advantage
Previous experience in luxury hotels or restaurants, ideally within lifestyle hospitality
Technical training or courses in hospitality, gastronomy, or related fields are a plus
If this sounds interesting and you identify with the role, go ahead: apply! We look forward to receiving your application!
Care connects us at Hyatt: we open doors, welcome you in, and genuinely care about you.
We offer a wide range of benefits, including:
Long ‐ term professional growth opportunities;
A motivated and connected team;
12 complimentary nights per year at other Hyatt properties worldwide, plus colleague rates and discounts;
And a company thattruly cares.
Be part of something bigger. Make a difference in people's lives. Join a company that values empathy, well ‐ being, respect, integrity, experimentation, and inclusion. Discover why Hyatt is consistently ranked as one of the best places to work in the world.