Anunciada dia 17 junho
Missão do cargo
*** This role is only for candidates based in Portugal*** Ready to take your career to the next level within Lisbon's most multicultural business hub? We are looking for energetic Russian-speaking Support Consultants to represent an industry-leading social media network. In this role, you will act as a vital point of contact for users worldwide, working to cultivate an online environment that is helpful, secure, and highly connected. Key Operations Digital Correspondence: Address account recovery, data privacy, and feature questions from Russian-speaking users via digital chat and email. Technical Troubleshooting: Investigate, diagnose, and resolve software and user-interface anomalies to maximize platform usability. Community Moderation: Help users understand corporate safety policies to ensure the digital space remains welcoming and constructive. Service Standards: Deliver empathetic, professional, and efficient support to hit targeted departmental benchmarks. Ideal Profiles Communication Mastery: Native or fluent Russian capabilities, supplemented by a B2 standard of English for corporate communications and initial onboarding modules. Local Paperwork: You must already possess legal authorization to work in Portugal, such as a Portuguese Residence Permit (Título de Residência), EU Passport, or Refugee Status. Candidates currently residing abroad are not eligible. Professional Background: While a history in customer care is a plus, it is entirely optional. We offer thorough, paid professional training to guarantee your readiness. Schedule Flexibility: Willing and able to handle changing, rotational shift patterns in a highly collaborative setting. Pay & Operational Schedule Gross Compensation: €1,237 per month (based on a standard 12-month payroll). Weekly Hours: 40 hours per week, structured over 5 working days. Shift Duration: 8 hours of daily labor combined with a 60-minute lunch interval. Roster Window: Variable shifts assigned between Monday and Sunday, running within the daily operation hours of 07:00 to 00:00 (Midnight). Corporate Perks Upward Mobility: Excellent prospects for fast-track career growth, with entry-level agents regularly transitioning into Quality Assurance, Training, and Leadership positions. Medical Cover: Comprehensive private healthcare plans alongside employee wellness incentives. Office Climate: A high-end, modern workspace shared with diverse colleagues from more than 50 countries. Lifestyle Additions: Free local language classes, company-sponsored surf days, sports tournaments, and group outings. Job Security: Competitive, reliable earnings linked with a globally recognized social media enterprise. #J-18808-Ljbffr
