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Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
The Business Analyst will workshop & manage customer requirements. Define functional specifications as well as support build & test and directly configure the CSG CPQ and Order Management system.
We are looking for a Senior Business Analyst who will:
* Dive deep into the world of telecommunications. You will develop detailed knowledge of markets, products, sales, delivery, and operations.
* Solve real-world business problems, considering technical, financial, and operational constraints.
* Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards, and as per scope, as agreed with the Project Manager.
* Develop end-to-end solution blueprints and configure solution workflows and catalogues that implement the design, considering exception and failure scenarios to create robust solutions.
* Contribute to our methodology to help us do things faster and better.
* Manage client expectations through workshops and feedback sessions.
* Work as part of a team and independently when required.
* Mentor and lead a team of budding solution designers.
Is this opportunity right for you? We are looking for candidates who:
* Have hands-on experience in coding, understanding concepts like global and local variables, and object-oriented programming.
* Have 5-7 years of experience as a business analyst, particularly in telecom billing, product catalog, or pricing domains.
* Have experience working as a vendor.
* Have hands-on experience with configuration-driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.).
* Have proficiency in English in a business environment.
Our Guiding Principles
Impact: Always help and empower others, whether colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in your thinking and passionate about your work. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits (Regional benefits may vary):
* Work from home, in-office, or hybrid options
* Employee Belonging Groups
* Healthcare: Dental, Medical, and Vision
* Paid Vacation, Volunteer, and Holiday Time Off
* And much more!
If you need assistance due to a disability during any part of the application process, please call +1 (402) 431-7440 or email us. CSG provides accommodations for persons with disabilities in employment, including during hiring, interviews, and testing.
Our Story
CSG empowers companies to create unforgettable experiences, making it easier for people and businesses to connect, use, and pay for valued services. For over 40 years, CSG's technologies and people have helped leading brands solve tough business challenges and adapt to today’s digital economy.
We channel the power of all to make customer and employee experiences extraordinary. Our people, the [CSGers], are committed, authentic, and driven by integrity and humility, making us a great place to work and do business. We foster a culture of integrity, innovation, and impact. Learn more about CSG Inclusion & Impact here.
Location(s): Portugal (Remote), ES.Barcelona (Remote), ES.Madrid (Remote), PL.Warsaw (Remote)
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