Our Ambitious Customer Delight Team
We're looking for a highly motivated and dedicated individual to join our dynamic customer delight team.
Your Key Responsibilities:
* Provide exceptional support to our valued customers through multiple channels - chat, email and phone;
* Customer Advocacy: Ensure the best possible experience for our customers by identifying and resolving issues proactively;
* Process Improvement: Analyze customer interactions to identify areas of improvement and develop solutions to enhance their experience;
* Collaboration: Work closely with cross-functional teams to ensure seamless execution of customer-centric initiatives;
* Knowledge Sharing: Share best practices and insights with the team to drive continuous learning and growth;
* Customer Retention: Develop strategies to retain and grow our customer base through proactive engagement and timely issue resolution;
* Reporting and Insights: Provide regular reports and insights on customer interactions to inform business decisions.
What We Offer
* Location: Lisbon - a vibrant city with a rich cultural scene;
* Relocation Support: Comprehensive relocation package including flight ticket to Portugal, accommodation in a shared apartment;
* Professional Growth: Opportunities for professional development and certification;
* Health Insurance: Access to high-quality health insurance from day one;
* Social Activities: Regular social events, team-building activities and opportunities to get involved in local community projects;
* Work-Life Balance: Flexible working hours and remote work options to maintain a healthy work-life balance;
* Recognition and Rewards: Recognition and rewards program to acknowledge and reward outstanding performance.