We are looking for a bilingual Customer Service Representative, fluent in French and English, to join our dynamic and international team in Lisbon.
This role plays a key part in ensuring smooth communication between clients and employees, guaranteeing high-quality and efficient service delivery.
Key Responsibilities:
Coordinate with employees to ensure timely execution of services
Support clients during the onboarding process, ensuring accurate data collection
Troubleshoot service execution issues (e.g., access difficulties)
Manage client feedback, including complaints, damages, or quality concerns
Handle employee absences according to internal procedures
Ensure clients' payment information is accurate and up to date
Respond to employee inquiries about contracts and payroll
Provide performance feedback to employees and escalate issues when necessary
Process contract changes as needed
Assist in planning and organizing events for employees and clients
Make regular contact with employees and clients to ensure service quality and gather feedback
Your Profile:
️ Fluency in French and English (C1)
Strong interpersonal and communication skills
Customer-focused with great phone etiquette and relationship-building skills
Ambitious, committed, and eager to grow professionally
Problem-solver with strong attention to detail
What We Offer:
Competitive salary package
Join a growing international project
Real career progression opportunities
A collaborative, dynamic, and innovative work environment - hybrid in Lisbon!
Ready to take the next step in your career?
Join us in Lisbon and be part of building something truly unique from the ground up!