Contact Center Agent (Roadside Assistance - German Speaker)
Overview
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients' activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a
Contact Center Agent (Roadside Assistance - German Speaker)
for our
fully remote
project.
Responsibilities
Providing roadside assistance in a safe, professional and timely manner;
Acknowledging and resolving customer complaints;
Processing inquiries received via phone;
Identifying customer needs and helping customers using specific features;
Analysing and reporting product malfunctions;
Assisting in training new employees when requested by management;
Updating our internal databases with information about technical issues and useful discussions with customers;
Informing customers about new features and functionalities;
Following up with customers to ensure their technical issues are resolved.
Qualifications
High School Diploma (minimum)
At least 1-3 years' experience as a Customer Care Specialist or similar CSR role
German native speaker or, at least, C1 Level (mandatory)
Fluency in English (mandatory)
Familiarity with automotive industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
What we can offer
Competitive Salary and Benefits
Opportunity for rapid growth in the company
Training according with your path career
Collaborative work environment
Multicultural teams
Proactive support
About the job
Location: Palmela, PT, ********
Department: Customer Service
Working Model: Full-time
Contract Type: Other
Remote Working: Up to 100%
Our Iberian locations offer different key areas of expertise worldwide. Our diversity is our strength. We are Volkswagen Group Services!
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