Trueplay
is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit.
It features three programs that ensure player interactions with gambling platforms are exciting right from the start.
We offer solutions on three levels:
Acquisition and engagement— CopyStake introduces users to an iGaming website that lets them bet alongside their favorite streamers.
Retention— Play to Earn and Hold to Earn programs keep players engaged through guaranteed rakeback and revenue-sharing mechanics.
Brand equity— tokenized loyalty points turn brand affinity into a personal stake in a platform's financial success.
In Trueplay's take on Web3 loyalty, players feel like casino stakeholders.
We're looking for an
Account Manager
with B2B experience to work with a platform that helps digital products retain and engage users through loyalty programs, gamified missions, and token-based rewards.
What we are looking for:
3+ years as an Account Manager or Customer Success Manager in B2B SaaS
Proven experience managing multiple client accounts simultaneously (5–15)
Solid understanding of web and mobile application architecture
Confident working knowledge of: REST APIs (endpoints, events, callbacks, webhooks), Client–server interactions, Databases (entities, relations, event-based logic)
Experience with analytics andUS BI tools: Tableau (or equivalents: Looker, Power BI, Metabase)
Comfortable working with admin panels and no-code tools
Understanding of loyalty, gamification, and retention mechanics
Ability to select and adapt loyalty mechanisms based on client business goals
Experience working with solution catalogs, templates, or modular platforms
Clear, structured communication with B2B clients
Ability to translate business needs into technical requirements
Proactive mindset — focused on driving outcomes, not just execution renovations>
Strong ownership, time management, and deadline discipline
You will:
Manage client communication across all stages: distribute ,configuration, and production launch
Select appropriate loyalty and gamification mechanics from the Enable3 catalog
Independently configure client programs in the product's admin panel
Collect, structure, and communicate client requests to the development team
Coordinate with the Sales team during client handover and go-live
Ensure timely launches and alignment with client expectations
We offer:
Hybrid format in Lisbon, Portugal
20 paid days to recharge and unwind
Additional support covering 14 days for health-related matters
Professional growth support during the first months, with guidance from experienced team membersl i>Engaging corporate events and activities
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