How will you make an impact?
* Provide expert deployment and operational guidance
* Act as the primary technical liaison for customers
* Collaborate with Support, Product Management, and other internal teams
* Guide customers through onboarding and best practices
* Monitor adoption and address hurdles to meet committed usage levels
* Drive value-based activities to increase platform adoption and consumption
* Design and execute Mutual Activity Plans tied to customer value and outcomes
* Set and manage project milestones, celebrate wins, and address deviations
* Provide insights from interactions and analytics
* Highlight successes, challenges, and opportunities for growth
* Build strong relationships with technical stakeholders
* Advocate for customer needs
* Conduct training sessions on new features and provide refreshers
* Quantify and report the impact of Csolutions
* Provide regular value metrics to technical decision-makers
* Identify and support expansion opportunities using success stories and ROI
* Stay updated on products and cloud security trends
* Contribute to newsletters and "what's new" materials
* Provide feedback on customer health signals
* Help evolve engagement strategies based on product signals
Requirements:
What is needed to succeed?
* Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
* 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
* Experience working with enterprise clients and managing complex technical relationships.
* Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
* Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
* Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
* Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
* Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
* Ability to analyze customer usage data and product telemetry to identify trends and risks.
* Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
* Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
* Understanding of REST APIs and experience with API-based integrations.
* Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO
* Ability to align product capabilities with customer compliance needs.
* Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
* Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.
How will you make an impact?
* Provide expert deployment and operational guidance
* Act as the primary technical liaison for customers
* Collaborate with Support, Product Management, and other internal teams
* Guide customers through onboarding and best practices
* Monitor adoption and address hurdles to meet committed usage levels
* Drive value-based activities to increase platform adoption and consumption
* Design and execute Mutual Activity Plans tied to customer value and outcomes
* Set and manage project milestones, celebrate wins, and address deviations
* Provide insights from interactions and analytics
* Highlight successes, challenges, and opportunities for growth
* Build strong relationships with technical stakeholders
* Advocate for customer needs within Checkmarx
* Conduct training sessions on new features and provide refreshers
* Quantify and report the impact of Checkmarx solutions
* Provide regular value metrics to technical decision-makers
* Identify and support expansion opportunities using success stories and ROI
* Stay updated on Checkmarx products and cloud security trends
* Contribute to newsletters and "what's new" materials
* Provide feedback on customer health signals
* Help evolve engagement strategies based on product signals
Requirements:
What is needed to succeed?
* Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
* 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.
* Experience working with enterprise clients and managing complex technical relationships.
* Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.
* Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).
* Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.
* Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.
* Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
* Ability to analyze customer usage data and product telemetry to identify trends and risks.
* Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.
* Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.
* Understanding of REST APIs and experience with API-based integrations.
* Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO
* Ability to align product capabilities with customer compliance needs.
* Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.
* Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.